TL;DR | | Consistently meets and occasionally exceeds goals and performance standards Identifies problems, and frequently presents viable solutions to problems (May require some coaching to determine the appropriate solution and the plan to execute the solutions)
| Consistently meets performance standards Identifies problems, and occasionally presents viable solutions to problems (May require some coaching to determine the appropriate solution and the plan to execute the solutions)
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In detail | Routinely demonstrates a willingness to complete work that may be out of scope of their regular responsibilities Consistently volunteers to take on new tasks and/or initiatives and sees through to completion without the need for direction and with little to no coaching Effectively handles multiple priorities Consistently looks for process improvements and development opportunities for self, the team, and the department Consistently demonstrates exceptional customer service Is always willing to lead change, and help others through change Consistently seeks out constructive feedback and opportunity for improvement and development Consistently demonstrates leadership among peers and colleagues Consistently maintains a positive and professional manner when under pressure or in stressful situations All competencies have been demonstrated or developed in an outstanding manner
| Often demonstrates a willingness to complete work that may be out of scope of their regular responsibilities Consistently demonstrates exceptional customer service Is able to handle multiple priorities Is open to implementing process improvements and often suggests process improvements and development opportunities for self, the team, and the department Is open to change and maintains a positive attitude through change Openly receives constructive feedback and opportunity for improvement and development Consistently receives positive feedback from customers and colleagues Often demonstrates leadership among peers and colleagues Often acts as a peer mentor and coach Maintains a positive and professional manner when under pressure or in stressful situations Relevant competencies have been satisfactorily demonstrated or developed
| Occasionally demonstrates a willingness to complete work that may be out of scope of their regular responsibilities Is able to handle multiple priorities with limited direction Is open to implementing process improvements and often suggests process improvements and development opportunities for self Is open to change and maintains a positive attitude through change Openly receives constructive feedback and opportunity for improvement and development Consistently receives positive feedback from customers and colleagues Occasionally acts as a peer mentor and coach Maintains a positive and professional manner when under pressure or in stressful situations Most of the relevant competencies have been satisfactorily demonstrated or developed
| Inconsistently contributes to solving problems Occasionally looks for reasons why work or goals cannot be accomplished rather than looking for ways to complete the work Inconsistently demonstrates exceptional customer service Occasionally has difficulty managing multiple priorities Occasionally has difficulty handling change and may reject ideas without due consideration Not always open to constructive feedback and at times may place blame elsewhere Infrequently receives positive feedback from customers and colleagues Occasionally has difficulty maintaining a positive and professional manner when under pressure or in stressful situations Some of the relevant competencies have been satisfactorily demonstrated or developed
| Does not adhere to department policies and expectations Is unable to recognize problems Looks for reasons why work or goals cannot be accomplished rather than looking for ways to complete the work Provides an inconsistent level of customer service Rarely demonstrates the ability to handle multiple priorities Is not open to change and often rejects ideas without due consideration Reacts defensively when receiving constructive feedback and often places blame elsewhere Infrequently receives positive feedback from customers and colleagues Is unable to maintain a positive and professional manner when under pressure or in stressful situations A number of the relevant competencies have not been demonstrated or developed
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