Channels for IT Support:
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Slack channel (non-urgent requests)
Ⓜ️ostlies should use the designated #internal-it-support Slack channel for all non-urgent IT support requests. This channel serves as a platform for submitting inquiries, issues, and requests related to technology and software usage.
Please provide detailed information when describing the problem or request to facilitate a swift resolution.
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Working Hours
IT support will be available during standard business hours, based on the IT team members' time zone (CEST).
Response time
For nonNon-urgent requests submitted through the Slack channel will be addressed as soon as possible. To maintain an organized and efficient workflow, the IT support team will aim to respond within [X] hoursconsider the existing work pipeline and prioritize requests based on their importance and impact.
Urgent matters reported via the mobile phone will receive immediate attention, and the IT team will try to address these issues promptly.
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